1. Introduction

Melkoff Technologies ("Melkoff," "we," "us," or "our") is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, store, and share information when you use our website (melkoff.com) and the Melkoff MineOps platform.

2. Information We Collect

We collect information you provide directly to us, including:

Contact information (name, email, phone number, company name) when you request a demo or create an account
Job title, mine type, and company size when you fill out our contact form
Account credentials and profile information for platform users
Operational data you upload or input into the MineOps platform
Usage data, including pages visited, features used, and session duration
Device and browser information, IP address, and referral source

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the MineOps platform
Respond to demo requests and customer inquiries
Send transactional communications related to your account
Analyze usage patterns to improve our products and services
Ensure the security and integrity of our platform
Comply with legal obligations

4. Data Storage and Security

Your data is hosted on secure cloud infrastructure with encryption at rest and in transit. We implement industry-standard security measures including access controls, audit logging, and regular security assessments. Regional data residency options are available upon request.

5. Data Sharing

We do not sell your personal information. We may share data with:

Service providers who assist in operating our platform (hosting, analytics, email delivery)
Professional advisors (legal, accounting) as necessary
Law enforcement or regulatory bodies when required by law

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide services. Contact and demo request data is retained for up to 24 months. You may request deletion of your data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at the address below.

8. Cookies and Tracking

We use essential cookies for site functionality and analytics tools to understand how visitors use our website. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or platform notification.

10. Contact

For privacy-related inquiries, contact us at: [email protected]

Melkoff Technologies
Unit JLT-PH2-RET-R5, Parkside
Cluster R, Jumeirah Lakes Towers
Dubai, United Arab Emirates
PO Box 336851